Our Mission
Transforming lives through exceptional orthopedic care.
Our Vision
To be the absolute, preferred one to trust to restore physical function and alleviate pain inspiring and propelling individuals to achieve their goals, enjoy their pursuits, and maximize their potential.
Values You Can Trust
At Orthopedic Institute, we work to live out our values every day in the care we give each patient. Our team embodies our values and shapes our values, and we are proud of the excellent culture of patient care we provide through these Core Values:
Excellence
Excellence is our goal in everything we do. From the team members we hire to the individual treatment options we offer each patient, excellence is the benchmark of our success. In order to be excellent, you will discover that for our team members, working at OI and working with patients is more than a job – it’s a calling and a mission.
Excellence: “Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – choice, not chance determines your destiny.” — Aristotle
Congratulations to Shelly Anderson (Coding). The 2020 Q3 OI Values award winner – EXCELLENCE
Shelly displays excellence in many ways at OI. Shelly is driven, goal-orientated, and organized (give her a calendar and a set of highlighters and watch her work). Shelly is a well-oiled machine when it comes to daily coding. Her attention to detail and dedication to excellence in every aspect of her work is unparalleled. Shelly is trusted by coworkers and management team as she is willing to dig in to find answers and solve issues in a kind and caring way. She does not shy away from a challenge and has taken a backlog of physician schedules (due to Athena implementation and a maternity leave) and is conquering the numbers. Shelly has also been mentoring several new colleagues in addition to her normal coding duties. Shelly is a huge asset to OI!
Teamwork
Great care for each patient requires a team approach, so the staff at Orthopedic Institute work to function as a cohesive team every day. Unlike other health care practices, we don’t view the patient as an outsider – at Orthopedic Institute, each patient is considered a vital part of our team. Together, our patients, staff, and doctors work to discover the best treatment and recovery plan.
Teamwork: “Team spirit is knowing and living the belief that what a group of people can accomplish together is much larger, far greater, and will exceed that which an individual can accomplish alone.” – Diane Arias
Congratulations to Debbie Spronk (RN – Watson team). The 2020 Q3 OI Values award winner – TEAMWORK
Debbie is the ultimate team player. She works hard to make sure clinics run smoothly. She is excellent at making sure the things that are needed are readily available. She has a strong understanding of the systems and processes that are used in the main clinic and at outreach clinics and is able to answer questions and troubleshoot when needed. She is a joy to work with, as she is able to make the clinic a little light-hearted while staying professional. She is able to make other’s jobs easier by having a working understanding of how fundamental components of her job affect everyone else. Patients enjoy seeing her and trust her enough to ask “What Would She Do” when the Dr. gives them multiple options. In a nutshell, she’s a hard-working employee that knows her stuff and consistently embodies the type of teamwork that makes OI special. Just don’t drink her diet coke!
Compassion
We have a simple belief at Orthopedic Institute – we treat people as we want to be treated. Our team is trained to live out this principle, “you’re more than just a number here.” We empower our staff to take the time to slow down, listen, ask questions, encourage each patient, and genuinely understand their pain, injury, and concerns. Compassion is not just a word for us – it’s a call to slow down and work with each patient on their unique treatment plan.
Compassion: “Too often we underestimate the power of a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” – Leo Buscaglia
Congratulations to Maren Matzen (RN – Baumgarten team). The 2020 Q3 OI Values award winner – COMPASSION
You can’t help but smile when you come across Maren. She always has a smile on her face and has an uncanny ability to turn a difficult or stressful situation into a positive one, and you can just about guarantee laughter to follow. She genuinely cares about others, providing positivity and support to everyone she comes across. For her team, she is always willing to lend a helping hand, a listening ear, a gracious smile, and a desire to make work fun. For our patients she provides them with genuine empathy, making them comfortable, listening to their concerns, and making them feel like they are the most important person around. And the thing about all of this is Maren would never admit or take credit for any of it – she’s too humble for that. There is no doubt that her compassion and lightheartedness makes an enormous difference in the lives of so many.
Innovation
At Orthopedic Institute, we believe in being both FIRST and BEST. We have pioneered numerous procedures and practices in this region including hip arthroscopy procedures, anterior hip replacements, endoscopic carpal tunnel release, and several pain procedures as well as offering orthopedic walk-in clinics.
We have a long history of being first in the region to offer treatment innovations. But we also believe in being the BEST. We will never offer a new innovation unless we know it is in the best interest of the patient.
Innovation: “The secret of change is to focus all of your energy, not on fighting the old, but building on the new.” — Socrates
Congratulations to Joanne Stevens (Registration – therapy department). The 2020 Q3 OI Values award winner – INNOVATION
JoAnne has been a key player in identifying issues and generating new ideas to improve our workflow as we have transitioned to Athena. During our first few weeks of going live in our new system, JoAnne found that there was an error in our authorizations tracking visits and counting down. This was a big issue for our patients as we were not able to keep an exact count of visits they had outstanding that insurance approved. JoAnne spent a large amount of time counting patient appointments to ensure they were okay to continue being seen while Athena worked on fixing this problem. JoAnne showed dedication in her role by putting forth the effort to guarantee our patients were taken care of as well as getting what our company needed in order to move the claim out the door. JoAnne stays upbeat and is always positive despite any challenges she runs into. Her engagement and commitment to continuous improvement will help us become more efficient and effective so that we can provide even better service and care to our patients in the days ahead.
Wellness
More than just treating injuries or helping our patients recover, Orthopedic Institute believes in a health and wellness lifestyle that empowers our staff and patients to live full, active lives. That’s why we partner in the community to promote wellness events and offer sports performance training to professional athletes and “weekend warrior” moms, dads, and youth. We also actively support organizations such as the Arthritis Foundation that are working to create better, fuller lives for all people.
Wellness: “Wellness seeks more than the absence of illness; it searches for new levels of excellence. Beyond any disease-free neutral point, wellness dedicates its efforts to our total well-being – in body, mind, and spirit.” – Greg Anderson
Congratulations to Louise Van Peursem (EA – Watson team). The 2020 Q3 OI Values award winner – WELLNESS
Louise demonstrates wellness in many aspects of her work and life outside of work. This includes physical, emotional, mental, and spiritual wellness. She shows emotional wellness and minimal stress by being able to handle her workload through organization and time management. She is very dedicated to her physical wellness by eating healthy and exercising regularly. She is very open to new ideas and expanding her work knowledge and roles while showing genuine enjoyment in her work. Louise takes a selfless approach to her job as she thinks about others before herself. She continues to take on work to assist her fellow team members and others at OI. You can see and hear that Louise has very strong and positive values spiritually that make her shine in kindness and compassion to patients and her co-workers.
The Ultimate Patient Experience
While orthopedics is what we do, our passion is providing an unparalleled patient experience. You are not just a number here. We strive to exceed your expectations at every encounter. Learn more about our patient experience and testimonies.
Congratulations to Paul Kreber, PT, who received the 2019 One To Trust Award.
- OI’s highest and most prestigious award
- Recognizes an employee that consistently displays all of our values and exemplifies what it is that makes Orthopedic Institute The One to Trust
