Our Mission
Transforming lives through exceptional orthopedic care.
Our Vision
To be the absolute, preferred one to trust to restore physical function and alleviate pain inspiring and propelling individuals to achieve their goals, enjoy their pursuits, and maximize their potential.
Values You Can Trust
At Orthopedic Institute, we work to live out our values every day in the care we give each patient. Our team embodies our values and shapes our values, and we are proud of the excellent culture of patient care we provide through these Core Values:
Excellence
Excellence is our goal in everything we do. From the team members we hire to the individual treatment options we offer each patient, excellence is the benchmark of our success. In order to be excellent, you will discover that for our team members, working at OI and working with patients is more than a job – it’s a calling and a mission.
Excellence: “Excellence is to do a common thing in an uncommon way.” Booker T. Washington
Congratulations to Cindy Ciampa (Executive Assistant). The 2020 Q2 OI Values award winner – EXCELLENCE
Cindy has consistently demonstrated the highest levels of excellence, attention to detail, and service to her coworkers and our patients at Orthopedic Institute. She takes responsibility for patients’ experience and goes above and beyond to ensure their needs are met and questions answered. She has been recognized in patient survey responses for her thoughtfulness, skill, and care. She epitomizes professionalism and excellence in her work.
It is people like her that make Orthopedic Institute great!!
Teamwork
Great care for each patient requires a team approach, so the staff at Orthopedic Institute work to function as a cohesive team every day. Unlike other health care practices, we don’t view the patient as an outsider – at Orthopedic Institute, each patient is considered a vital part of our team. Together, our patients, staff, and doctors work to discover the best treatment and recovery plan.
Teamwork: “The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.” Babe Ruth
Congratulations to Monica Sterling-Swank (Registration). The 2020 Q2 OI Values award winner – TEAMWORK
Monica has done a great job learning the ropes on the 3rd floor OT/PT area! She always has a positive attitude to both co-workers and patients as she checks them in. Monica has demonstrated the value of Team Work as you can also find her in other areas of patient registration with a smile and helpful personality!
She has gone above and beyond to create positivity everywhere! From her emails to our entire team to helping those who are not even in her department learn new tasks. She helped me learn to transfer appointments one evening. Just having someone willing to go through step by step with you makes learning fun and you leave feeling confident instead of overwhelmed. She takes on any challenge with a positive attitude that’s contagious!
Compassion
We have a simple belief at Orthopedic Institute – we treat people as we want to be treated. Our team is trained to live out this principle, “you’re more than just a number here.” We empower our staff to take the time to slow down, listen, ask questions, encourage each patient, and genuinely understand their pain, injury, and concerns. Compassion is not just a word for us – it’s a call to slow down and work with each patient on their unique treatment plan.
Compassion: “Let our hearts be stretched out in compassion toward others, for everyone is walking his or her own difficult path.” Dieter F. Uchtdorf
Congratulations to Karah Timmerman (Medical Records/Courier). The 2020 Q2 OI Values award winner – COMPASSION
Karah’s genuine care for those around her is readily apparent. She consistently brings a smile and an encouraging word to those she comes in contact with. She is a great representative for OI in the community. She is attuned to the needs of others, always willing to lend a helping hand, and quick to step up when asked. Her energy, positivity, and joy brightens everyone’s day and lifts our spirits.
Innovation
At Orthopedic Institute, we believe in being both FIRST and BEST. We have pioneered numerous procedures and practices in this region including hip arthroscopy procedures, anterior hip replacements, endoscopic carpal tunnel release, and several pain procedures as well as offering orthopedic walk-in clinics.
We have a long history of being first in the region to offer treatment innovations. But we also believe in being the BEST. We will never offer a new innovation unless we know it is in the best interest of the patient.
Innovation: “You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein
Congratulations to Ryan Brink (ATC). The 2020 Q2 OI Values award winner – INNOVATION
Ryan is someone who always answers the call to assist coworkers and staff or step up to take on a new role or responsibility without hesitation. He recently took on the task of
being a super-user role for the Athena project and has worked tirelessly making himself available to coworkers for questions and ensuring our team was able to make the transition to Athena as smoothly as possible. He has also organized schedules and staff during the pandemic to do COVID screening at the front entrance all while maintaining his other responsibilities in the rehabilitation department. He demonstrated his work ethic, loyalty and his leadership abilities through this process.
Wellness
More than just treating injuries or helping our patients recover, Orthopedic Institute believes in a health and wellness lifestyle that empowers our staff and patients to live full, active lives. That’s why we partner in the community to promote wellness events and offer sports performance training to professional athletes and “weekend warrior” moms, dads, and youth. We also actively support organizations such as the Arthritis Foundation that are working to create better, fuller lives for all people.
Wellness: “Don’t judge each day by the harvest you reap but by the seeds you plant.” Robert Louis Stevenson
Congratulations to Aaron Olson (PT). The 2020 Q2 OI Values award winner – WELLNESS
Aaron practices what he preaches. As a dynamic physical therapist, he is innovative in his patient care as well as in his own fitness. He sets a great example for his patients and his coworkers in his commitment to healthy living. His commitment to not only personal health and wellness, but also to helping and motivating his patients and colleagues achieve a healthy, active lifestyle is inspiring!
The Ultimate Patient Experience
While orthopedics is what we do, our passion is providing an unparalleled patient experience. You are not just a number here. We strive to exceed your expectations at every encounter. Learn more about our patient experience and testimonies.
Congratulations to Paul Kreber, PT, who received the 2019 One To Trust Award.
- OI’s highest and most prestigious award
- Recognizes an employee that consistently displays all of our values and exemplifies what it is that makes Orthopedic Institute The One to Trust
