Our Mission
Transforming lives through exceptional orthopedic care.
Our Vision
We are building a vibrant, connected team, leveraging a data-driven, service-oriented culture of growth to create an extraordinary patient experience that inspires individuals to LIVE STRONGER.
Values You Can Trust
At Orthopedic Institute, we work to live out our values every day in the care we give each patient. Our team embodies our values and shapes our values, and we are proud of the excellent culture of patient care we provide through these Core Values:
Excellence
Excellence is our goal in everything we do. From the team members we hire to the individual treatment options we offer each patient, excellence is the benchmark of our success. In order to be excellent, you will discover that for our team members, working at OI and working with patients is more than a job – it’s a calling and a mission.
Excellence:“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception; it is a prevailing attitude.” – Colin Powell
Congratulations to Nicole Miller (RN/ Dr. Alvine). The 2021 Q3 OI Values award winner – Excellence
Nicole’s Nomination:
“Nicole is an amazing and excellent nurse. She goes above and beyond, stepping up to help out and do what needs to be done. Her help has been invaluable especially while another staff member was on maternity leave. She treats all patients with respect and truly cares about her patients. She is committed to excellence in all her work. She absolutely deserves this recognition.”
Teamwork
Great care for each patient requires a team approach, so the staff at Orthopedic Institute work to function as a cohesive team every day. Unlike other health care practices, we don’t view the patient as an outsider – at Orthopedic Institute, each patient is considered a vital part of our team. Together, our patients, staff, and doctors work to discover the best treatment and recovery plan.
Teamwork: “Build for your team a feeling of oneness, of dependence on one another and of strength to be derived by unity.” – Vince Lombardi
Congratulations to Laura Cazares (Patient Accounts Representative). The 2021 Q3 OI Values award winner – TEAMWORK
Laura’s Nomination:
“Laura is amazing at her job and is the go-to person for a lot of employees when it comes to medical records, billing, and coding. She has a positive attitude and although she is incredibly busy, she is always there to help anyone who needs it. She is always very friendly and kind and truly cares about her fellow employees.
Compassion
We have a simple belief at Orthopedic Institute – we treat people as we want to be treated. Our team is trained to live out this principle, “you’re more than just a number here.” We empower our staff to take the time to slow down, listen, ask questions, encourage each patient, and genuinely understand their pain, injury, and concerns. Compassion is not just a word for us – it’s a call to slow down and work with each patient on their unique treatment plan.
Compassion: “We must learn to regard people less in the light of what they do or omit to do, and more in the light of what they suffer.” – Dietrich Bonhoeffer
Congratulations to Brent McCown (Registration). The 2021 Q3 OI Values award winner – COMPASSION
Brent’s Nomination:
“After experiencing the death of my uncle on the holiday weekend, I had to get patients moved out of my clinic to attend the funeral the following Monday. Brent was working the walk-in clinic on that Saturday. I called to have my patients moved to a different clinic day. He called all of my patients despite checking in multiple people for the walk-in clinic as it was busy that day. He made the rescheduling of my clinic so seamless! He was willing to help me despite being busy. He didn’t even hesitate. He helped me out tremendously, and his kindness was much appreciated. He truly cares – not only for our patients but also for his colleagues.”
Innovation
At Orthopedic Institute, we believe in being both FIRST and BEST. We have pioneered numerous procedures and practices in this region including hip arthroscopy procedures, anterior hip replacements, endoscopic carpal tunnel release, and several pain procedures as well as offering orthopedic walk-in clinics.
We have a long history of being first in the region to offer treatment innovations. But we also believe in being the BEST. We will never offer a new innovation unless we know it is in the best interest of the patient.
Innovation: “They always say time changes things, but you actually have to change them yourself.” Andy Warhol
Congratulations to Nikki Van Beek (Lead X-ray technologist). The 2021 Q3 OI Values award winner – INNOVATION
Nikki’s Nomination
“Nikki has been working extensively on a number of new projects in the X-ray department from the Sectra-Athena integration, getting the new X-ray unit up and running, and establishing Rosa robot X-ray protocols. She has stepped into her new role very capably, has been willing to tackle whatever has been thrown at her, and has been instrumental in driving innovation and continuous improvement in our radiology department.”
Wellness
More than just treating injuries or helping our patients recover, Orthopedic Institute believes in a health and wellness lifestyle that empowers our staff and patients to live full, active lives. That’s why we partner in the community to promote wellness events and offer sports performance training to professional athletes and “weekend warrior” moms, dads, and youth. We also actively support organizations such as the Arthritis Foundation that are working to create better, fuller lives for all people.
Wellness: “The reason I exercise is for the quality of life I enjoy.” Kenneth Cooper
Congratulations to Jenn Hantke (Director of Clinical Services). The 2021 Q3 OI Values award winner – Wellness
Jenn’s Nomination:
“Jenn has combined a passion for individual wellness with an interest in facilitating active living in the community and even in our team. She coached a local youth softball team this summer and then spearheaded an Orthopedic Institute women’s softball team this fall. She has been a faithful and inspiring participant working out at OI Performance bright and early in the morning. Her enthusiasm and energy and desire to get others involved are positively contagious.”
The Ultimate Patient Experience
While orthopedics is what we do, our passion is providing an unparalleled patient experience. You are not just a number here. We strive to exceed your expectations at every encounter. Learn more about our patient experience and testimonies.
Congratulations to Craig Steinborn, PA, who received the 2020 One To Trust Award.
- OI’s highest and most prestigious award
- Recognizes an employee that consistently displays all of our values and exemplifies what it is that makes Orthopedic Institute The One to Trust
