Our Mission
Transforming lives through exceptional orthopedic care.
Our Vision
We are building a vibrant, connected team, leveraging a data-driven, service-oriented culture of growth to create an extraordinary patient experience that inspires individuals to LIVE STRONGER.
Values You Can Trust
At Orthopedic Institute, we work to live out our values every day in the care we give each patient. Our team embodies our values and shapes our values, and we are proud of the excellent culture of patient care we provide through these Core Values:
Excellence
Excellence is our goal in everything we do. From the team members we hire to the individual treatment options we offer each patient, excellence is the benchmark of our success. In order to be excellent, you will discover that for our team members, working at OI and working with patients is more than a job – it’s a calling and a mission.
Excellence: “Every job is a self-portrait of the person who did it. Autograph your work with excellence.” Jessica Guidobono
Congratulations to Victoria Murphy (Previously phone room/now executive assistant). The 2021 Q1 OI Values award winner – Excellence
Victoria has been an exceptional addition to our team for the past couple of years. She is dedicated to her role and what is best for OI. She consistently shows up with a good attitude and is someone that can be depended on. She frequently will offer to come in early if necessary without hesitation and she doesn’t complain about staying late if needed. Her unwavering commitment to serving patients with excellence day in and day out is remarkable and inspiring!
Teamwork
Great care for each patient requires a team approach, so the staff at Orthopedic Institute work to function as a cohesive team every day. Unlike other health care practices, we don’t view the patient as an outsider – at Orthopedic Institute, each patient is considered a vital part of our team. Together, our patients, staff, and doctors work to discover the best treatment and recovery plan.
Teamwork: “Interdependent people combine their own effort with the efforts of others to achieve their greatest success” Stephen Covey
Congratulations to Ryan Otto (Spine Physical Therapist). The 2021 Q1 OI Values award winner – TEAMWORK
Ryan was instrumental in carrying the extra workload during a hectic and busy time the last few months. He pitched in by taking on additional patients and working extra hours to ensure our patients received the highest quality of care and did so without blinking an eye. He is a treasured and valuable member of the therapy department and spine team. All around him appreciate his positivity, level of cooperation and willingness to go the extra mile without complaint. He is the type of individual that will ask, “what can I do to help” in the time of need. His daily work ethic, exceptional attitude, and commitment to his colleagues and patients are top-notch!
Compassion
We have a simple belief at Orthopedic Institute – we treat people as we want to be treated. Our team is trained to live out this principle, “you’re more than just a number here.” We empower our staff to take the time to slow down, listen, ask questions, encourage each patient, and genuinely understand their pain, injury, and concerns. Compassion is not just a word for us – it’s a call to slow down and work with each patient on their unique treatment plan.
Compassion: “What you do makes a difference, and you have to decide what kind of difference you want to make.” Jane Goodall
Congratulations to Joel Kraayenbrink (PA – Looby team). The 2021 Q1 OI Values award winner – COMPASSION
Joel is an absolute pleasure to work with. He comes to work every day with a positive attitude and genuinely cares for everyone around him. Joel doesn’t think twice about calling a patient himself instead of answering the questions and sending it back to nursing. He sometimes will spend 30-40 minutes on the phone with a patient. He is always making sure things are taken care of and offering to help out. His seemingly boundless energy, joy, and kindness brighten the day of everyone he interacts with!
Innovation
At Orthopedic Institute, we believe in being both FIRST and BEST. We have pioneered numerous procedures and practices in this region including hip arthroscopy procedures, anterior hip replacements, endoscopic carpal tunnel release, and several pain procedures as well as offering orthopedic walk-in clinics.
We have a long history of being first in the region to offer treatment innovations. But we also believe in being the BEST. We will never offer a new innovation unless we know it is in the best interest of the patient.
Innovation: “I skate to where the puck is going, not where it has been.” Wayne Gretzky
Congratulations to Janet Stuntebeck (Lead EA- Hermanson Team). The 2021 Q1 OI Values award winner – INNOVATION
Janet is such a valuable and reliable resource to everyone in the clinic. She recently took on a new role, which added additional tasks and responsibilities to her already full plate. She managed to transition into this role without missing a step. Her organization, knowledge, and drive to deliver exceptional services for her team, others throughout the organization, and patients are phenomenal and apparent in the quality of the work she delivers. She is driven, takes her job seriously, and is highly accountable for everything she touches. Her attention to detail is outstanding. She was an Athena superuser and consistently asked questions so she understood the process and could help and explain these processes to others. She has been a positive change agent helping to guide improvements on various processes and projects to create more efficient workflows and deliver better patient services!
Wellness
More than just treating injuries or helping our patients recover, Orthopedic Institute believes in a health and wellness lifestyle that empowers our staff and patients to live full, active lives. That’s why we partner in the community to promote wellness events and offer sports performance training to professional athletes and “weekend warrior” moms, dads, and youth. We also actively support organizations such as the Arthritis Foundation that are working to create better, fuller lives for all people.
Wellness: “With outcome-based habits, the focus is on what you want to achieve. With identity-based habits, the focus is on who you wish to become.” James Clear
Congratulations to Brianna Tolbert (Nurse). The 2021 Q1 OI Values award winner – Wellness
About a year and a half ago, this individual committed to becoming a healthier version of herself and setting an excellent example for her daughter. She started her journey similar to how many of us begin, by setting goals of eating better, exercising, and being more active. Unlike many of us, she stuck to those goals, and the results speak for themselves. She started exercising routinely, starting each day by waking up at 4:20 in the morning to hop on the elliptical. She also throws in gym time and Zumba classes. Her hard work and dedication to becoming a healthier person are paying off in so many positive ways. Her energy and smile are contagious, and her commitment to this journey has been awe-inspiring!
The Ultimate Patient Experience
While orthopedics is what we do, our passion is providing an unparalleled patient experience. You are not just a number here. We strive to exceed your expectations at every encounter. Learn more about our patient experience and testimonies.
Congratulations to Craig Steinborn, PA, who received the 2020 One To Trust Award.
- OI’s highest and most prestigious award
- Recognizes an employee that consistently displays all of our values and exemplifies what it is that makes Orthopedic Institute The One to Trust
