Our Mission
Transforming lives through exceptional orthopedic care.
Our Vision
We are building a vibrant, connected team, leveraging a data-driven, service-oriented culture of growth to create an extraordinary patient experience that inspires individuals to LIVE STRONGER.
Values You Can Trust
At Orthopedic Institute, we work to live out our values every day in the care we give each patient. Our team embodies our values and shapes our values, and we are proud of the excellent culture of patient care we provide through these Core Values:
Excellence
Excellence is our goal in everything we do. From the team members we hire to the individual treatment options we offer each patient, excellence is the benchmark of our success. In order to be excellent, you will discover that for our team members, working at OI and working with patients is more than a job – it’s a calling and a mission.
Excellence: “Excellence is the gradual result of always striving to do better.” – Pat Riley
Congratulations to Teresa Hurley (Registrar -OT Coordinator). The 2020 Q4 OI Values award winner – TEAMWORK
At Orthopedic Institute we have been placing emphasis on moving forward together, and placing the strength of our team on individual members, realizing that the strength of each individual is the team.
In our OT and Spine therapy area, there is no stronger team member than Teresa. She is the Swiss Army Knife of OT/Spine. Strong, dependable, and can do about anything! On a regular basis, we look to her for far more than what a co-worker may see casually strolling through our area.
She is the first person that patients interact with when entering therapy. On many occasions, she doesn’t just let the patient sit and wait silently. She interacts and engages them to make it feel like more than just a standard medical appointment. I have personally seen her share photos with patients, joyfully discussing family or holiday plans. She has on more than one occasion even played with the patient’s children, or held a baby while the parent is getting treatment by us. Although this may seem like simple interactions to her, it helps us tremendously to keep focus on our treatment with the patient. More importantly, it sets her and us (OI) apart from others. Her willingness to do “simple interactions” is only one of her many strengths that build our strong team.
Not only does she create a family-like atmosphere for patients, what she does that we don’t see on a daily basis is instrumental in keeping the area running smoothly. She is a go-to around the building for many tasks, and one of the first to offer help. Without hesitation Teresa can answer questions or help with billing, scheduling, templating, along with many other things. And if she doesn’t know the answer, in one phone call she can get the answer. This is no more evident than when she is gone for a week or even a few days. We usually feel lost without her and have all kinds of questions or things that need to get done when she gets back. In those situations, without hesitation, she gets to work and within hours all is well.
Simply said, her teamwork helps keep our team together.
Teresa shows excellence in all she does in the clinic for both the patients and co-workers! Whether it is helping patients check-in for their appointments, making sure someone is comfortable while they wait, or sharing yummy treats with her co-workers, Teresa is a vital part of the OI team!
Teamwork
Great care for each patient requires a team approach, so the staff at Orthopedic Institute work to function as a cohesive team every day. Unlike other health care practices, we don’t view the patient as an outsider – at Orthopedic Institute, each patient is considered a vital part of our team. Together, our patients, staff, and doctors work to discover the best treatment and recovery plan.
Teamwork: “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie
Congratulations to Allie Daly (OI Performance). The 2020 Q4 OI Values award winner – TEAMWORK
Allie has been an employee of OI Performance since June of 2018. Since her time at OI Performance, Allie has served as a coach, marketing coordinator, and now, a manager. Whether she is working with an athlete, adult, employee, or team, Allie has an extraordinary ability to lead whoever she is working with. This is possible for Allie because of her unbridled ambition to help others be the best version of themselves.
Allie also practices what she preaches. Allie works out at the 5:00 AM boot-camp every day and her unrelenting effort uplifts everyone. It’s the perfect way to start the day as trying to keep up with Allie is an inspiring reminder to always be your best version.
Compassion
We have a simple belief at Orthopedic Institute – we treat people as we want to be treated. Our team is trained to live out this principle, “you’re more than just a number here.” We empower our staff to take the time to slow down, listen, ask questions, encourage each patient, and genuinely understand their pain, injury, and concerns. Compassion is not just a word for us – it’s a call to slow down and work with each patient on their unique treatment plan.
Compassion: “There is no better exercise better for the heart than reaching down and lifting people up.” – John Holmes
Congratulations to Chris Tibbetts (PA – Hermanson team). The 2020 Q4 OI Values award winner – COMPASSION
Chris is the embodiment of compassion. He is truly a person who lives his life with kindness and affects each person and patient with compassion on a daily basis. Chris truly cares about others and this shines through in his work ethic and interactions with others.
Innovation
At Orthopedic Institute, we believe in being both FIRST and BEST. We have pioneered numerous procedures and practices in this region including hip arthroscopy procedures, anterior hip replacements, endoscopic carpal tunnel release, and several pain procedures as well as offering orthopedic walk-in clinics.
We have a long history of being first in the region to offer treatment innovations. But we also believe in being the BEST. We will never offer a new innovation unless we know it is in the best interest of the patient.
Innovation: “Innovation distinguishes between a leader and a follower.” – Steve Jobs
Congratulations to Sherri Fleming (Billing). The 2020 Q4 OI Values award winner – INNOVATION
Right before COVID Sherri became the billing lead and has really stepped up to the challenge. She went from payment posting to being a subject matter expert in every aspect of billing. She works long hours, even coming in on weekends to try and make a dent in the overabundance of tasks. She has tackled this position head-on and has always kept a positive attitude. She often jokes and laughs despite the stresses of the day. Sherri embodies all of the OI values. She is excellent in her job, compassionate in understanding patients who are struggling to pay their bills and request financial assistance, she makes sure to keep the team in the loop as we adjust to new medical records software and new job duties. She is even a role model for wellness as she uses her breaks to walk off-campus. Sherri is the unsung hero of the billing department and proof that not all superheroes wear capes. She deserves the highest recognition for her exemplary performance.
Wellness
More than just treating injuries or helping our patients recover, Orthopedic Institute believes in a health and wellness lifestyle that empowers our staff and patients to live full, active lives. That’s why we partner in the community to promote wellness events and offer sports performance training to professional athletes and “weekend warrior” moms, dads, and youth. We also actively support organizations such as the Arthritis Foundation that are working to create better, fuller lives for all people.
Wellness: “Take care of yourself, be healthy, and always believe you can be successful in anything you truly want.” – Alessandra Ambrosio
Congratulations to Leslie Cleveringa (Occupational Therapist). The 2020 Q4 OI Values award winner – WELLNESS
Leslie consistently models health and wellness. She can often be found at OI Performance in the morning working out or going for a run over her lunch break. She recently completed a half-marathon and has helped spearhead OI’s virtual Jingle Bell run this year. In addition to her commitment to physical well-being, her positive attitude and care for her patients and colleagues are exemplary and inspiring as well.
The Ultimate Patient Experience
While orthopedics is what we do, our passion is providing an unparalleled patient experience. You are not just a number here. We strive to exceed your expectations at every encounter. Learn more about our patient experience and testimonies.
Congratulations to Craig Steinborn, PA, who received the 2020 One To Trust Award.
- OI’s highest and most prestigious award
- Recognizes an employee that consistently displays all of our values and exemplifies what it is that makes Orthopedic Institute The One to Trust
