Scheduling Your Care Just Got Easier
At Orthopedic Institute, we are always looking for ways to make your experience as convenient and seamless as possible. That is why we are excited to introduce Liv, our new virtual scheduling assistant.
When you call Orthopedic Institute, Liv can help you schedule, reschedule, confirm, or cancel appointments, answer routine scheduling questions, and connect you with the right department all without the wait. It is one more way we are making it easier to access the orthopedic care you need so you can spend less time on the phone and more time focusing on what matters most: Get Relief. Move Better. Live Stronger.
What Can Liv Help You With?
Whether you are calling during the day or after hours, Liv is available to help with many of your routine scheduling needs, including:
- Scheduling new appointments
- Rescheduling existing appointments
- Confirming upcoming appointments
- Canceling appointments
- Routing your call to the appropriate department
- Answering basic scheduling questions
- Sending prescription refill requests and other nonurgent clinical messages to your provider
Instead of waiting on hold during busy times, you will be connected right away and guided through the process quickly and conveniently.
Available 24/7
Life does not always happen during business hours, and scheduling your healthcare should not have to either.
Liv is available 24 hours a day, 7 days a week to help with routine appointment requests, making it easier to manage your care whenever it is convenient for you.
Your Safety Always Comes First
While Liv can help with many routine requests, your health and safety remain our highest priority.
If you mention symptoms that may require immediate medical attention, such as chest pain, significant bleeding, or other urgent concerns, Liv is designed to recognize those situations and immediately connect you with our care team for further assistance.
Please note that Liv does not provide medical advice. If you have medical questions, she will help direct you to the appropriate member of our team.
Can I Still Speak With Someone?
Absolutely!
Liv is designed to make routine scheduling faster and more convenient, but you will always have the option to speak with a member of our team during normal business hours if you need additional assistance.
Think of Liv as another way we are improving access to care, not replacing the personal service you expect from Orthopedic Institute.
Is My Information Secure?
Yes!
Protecting your privacy is extremely important to us. Liv is fully HIPAA compliant and uses industry leading security measures to protect your personal health information.
You can feel confident knowing your information is handled safely and securely.
Liv Is Still Learning
Like any new team member, Liv is continuing to learn the ins and outs of Orthopedic Institutes scheduling system.
We appreciate your patience as she becomes even better at helping our patients. If she is ever unable to answer your request, she will connect you with a member of our team who can.
Every interaction helps Liv continue to improve, allowing us to provide an even better patient experience.
Experience a Faster, More Convenient Way to Schedule
Whether you are scheduling your first appointment, updating an existing one, or simply need help getting to the right department, Liv is here to make the process easier.
The next time you call Orthopedic Institute, you will be greeted by Liv, our new virtual scheduling assistant, ready to help you get connected quickly, conveniently, and securely.
Managing your appointments has never been easier. Call Orthopedic Institute today and let Liv help you get started. Our team is always here if you need additional assistance.